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Managing User Passwords

Account Administrators have the ability to enforce strong password policies for all users on their Clio account. 


Requiring Strong Passwords
Setting a Password Expiry Interval
Forcing Password Change

Requiring Strong Passwords

Account Administrators can require all users to have strong passwords, adding an additional level of security to your Clio account. This is a very beneficial feature as the password is the gatekeeper to your Clio account.

For full instructions on how to require all users to set strong passwords, click HERE

For more information on what constitutes a strong password, click HERE.

Setting a Password Expiry Interval

Account Administrators can require all user passwords to expire at regular intervals.

To do so, go to your Clio Settings panel and click on "Security" in the System column, then click on the "Password Security" sub-tab.

Under "Password Expiry", select the frequency that you want user passwords to expire at. 

You can set user passwords to expire never, every 30 days, every 60 days, every 90 days, every 180 days, or every 365 days.

All users will receive a notice within Clio to reset their passwords 14 days before they are set to expire. If a user resets their password on their own for any reason, then their password expiry period will refresh.

Forcing Password Change

Account Administrators are not able to change passwords on behalf of the users on their Clio account. However, Administrators can force users to change their own passwords.

To do so, go to your Clio Settings panel and click on "Manage Users" in the System column.

  1. You can force individual users to reset their password by clicking on the "Force Password Change" quicklink for that user. 
  2. You can force all users on the account, including yourself, to reset their passwords by clicking on the "Actions" dropdown and selecting "Expire all passwords".

Expiring Passwords apply only to Firm users on your Clio account. Clio Connect users will not be affected by the password expiry. 

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