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Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

Sending Internal / Secure Messages

There are a few ways to send a internal / secure message:

From the Create New button
From the Communications page
From the Communications tab of a Matter or Contact

From the Create New Button

To send a secure message from the Create New Button:

  1. Click the Create New button

  2. Click Internal Message
    Screen_Shot_2021-10-29_at_4.52.45_PM.png
  3. Fill in the message details
    Screen_Shot_2021-10-29_at_4.53.15_PM.png
  4. Click Send message

From the Communications page

To send a secure message from the communications page:

  1. Click New internal message
    Screen_Shot_2021-10-29_at_4.54.08_PM.png
  2. Fill in the message detail
    Screen_Shot_2021-10-29_at_4.53.15_PM.png
  3. Click Send message

From the Communications tab of a Matter or Contact

To send a secure message from the communications tab of a Matter or Contact:

  1. Click New internal message
    Screen_Shot_2021-10-29_at_4.54.08_PM.png
  2. Fill in the message details
    Screen_Shot_2021-10-29_at_4.53.15_PM.png
  3. Click Send message
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