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Google Sync FAQ

What if my Calendar Sync becomes disconnected?

If the sync becomes disconnected it is likely because of a password change in Google. Select to reconnect the sync, and re-authorize the connection with your updated password.


How often does the sync occur?  

Calendar entries created, edited or deleted in Google sync to Clio’s calendar in <1 minute.

Do I see synced items in my Clio calendar automatically?

Yes, although if you have added, removed, or updated calendar items in Google since last loading your Clio calendar, you will need to refresh the page to see the most up-to-date information.

Is the sync bi-Directional?

The Calendar sync between Clio and Google is bi-Directional. This means that if an item is deleted in Clio, it will be deleted in Google, and if an item is deleted in Google it will be removed from Clio.

The Contact sync is *not* bi-Directional. While adding or editing contacts will sync bi-directionally, deleting a contact in Google will not delete the contact in Clio Manage. This is to ensure that contacts are not deleted from Clio that may be associated to matters, bills, or transactions. If you modify the contact in Clio Manage, it will not be re-synced back to Office 365 or Google unless you disable and then re-enable your Contact sync.

What happens if I unlink my calendar from the Google Sync screen?

It just stops syncing; the state of your Google calendars and Clio calendars will remain unaffected by each other after disconnection.

Who can sync the Firm Calendar?

At this time, the Firm calendar can only be synced by the Originating Subscriber

If I change my primary e-mail in Clio does this affect my Clio Sync for Contacts or Calendar?

No, it does not.  A change in e-mail however does affect your Google Apps Integration as they must be the same for the single sign-in.

Why can't I make changes to the calendar entries in Google?

You can only make changes to calendar items where you are the creator.  If you are an attendee then you will see the calendar appointment but you can not make changes to it.

Ok, how do I know who is the creator of a Firm Appointment?

Check the Calendar box for the person listed as the creator.

For more information on the sync between Clio and Google for Calendars, see this Support Article.

For more information on the sync between Clio and Google for Contacts, see this Support Article.

Using Gmail for email?  Why not use our Gmail Chrome Extension to track time, create tasks directly from your inbox.

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