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Clio Payments: Sending a Bill to your Client via Email for Payment

Clio Payments is available to subscribers of our Boutique and Elite plans.

You can upgrade to the Boutique or Elite plan in the app, or if you’re interested in seeing how this feature can work for your law firm feel free to contact us by email or give us a call at 1-888-858-2546 (choose option #1).

Note: Clio Payments is only available for credit card transactions into American or Canadian bank accounts, using American or Canadian dollars. Your Clio firm address must be set in the United States or Canada to use Clio Payments.

This article details how you can share a bill with your clients via email so that they can pay the bill with a credit card. 

For instructions on how to set up and apply for Clio Payments, click here.


Sending a Bill via Email
Adding Branding to the Bill Sending Email

Sending a Bill via Email

In Clio, you can send bills with your clients via email. When you send a bill in the Draft or Pending Approval state, the bill will be emailed as a PDF. When you send a bill in the Unpaid state, then the email will contain a link to a secure online payment form (as detailed below).

A Clio Payments link from sending a bill will expire after 90 days.

To send a bill, click on the "send" quick link or button.

You will now be provided with the additional "Send via email" option in the Send Bill window.


Below is a sample of what the email will look like with the "Pay bill" button.



Finally, they will be asked to confirm their details and submit the payment.



Once the client sees the "Submitted" message, then they can close that window without interrupting the payment process.


As with payments entered into Clio, payments made by the client will also take 24 - 48 hours to process depending on the time of day that the payment was made.

Below is a sample of the confirmation email that the client will receive.

mceclip8.pngWhen the credit card payment has been successfully authorized, a notification email will be sent to users with the Permission level set for Clio Payments Notification Emails (Administrator, Billing or No one). 

Adding Branding to the Bill Sending Email

To add your firm name and/or logo to the shared bill email that your clients receive, follow the branding instructions detailed here

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