Learn from the best and brightest in legal, technology, and beyond! Join us at the 2019 Clio Cloud Conference — San Diego | October 21-22, 2019.

My Office 365 Sync Has Stopped


  • Microsoft Office Contact or Calendar Sync becomes deauthorized


  • Clio Web App
  • Office 365

Additional Information:



There are a couple of possible causes for this.


  1. Confirm that Office 365 is still authorized with Clio. See here.
  2. Confirm that you are syncing to the correct Office 365 account. See here.
  3. Confirm that the sync is set up correctly. See here.
  4. Confirm that the sync is running as expected. See here.
  5. Confirm that the items that are not syncing are not associated with an Office 365 Alias. See here.
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality