Learn from the best and brightest in legal, technology, and beyond! Join us at the 2019 Clio Cloud Conference — San Diego | October 21-22, 2019.

Why are my Clio Payments Depositing into the Wrong Operating Account?


  • I have two operating accounts set up in Clio Payments. Why did the money went into the wrong operating account when my client paid a bill I shared with them?


  • Clio Web App

Additional Information:



The most likely cause of this is either:

a) The operating accounts are mapped incorrectly to the accounts in LawPay—please verify that the mapping is correct in Settings > Online Payments.


b) The wrong operating account was selected when you shared the bill—please make sure you are selecting the correct operating account when sharing the bill.

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality