Error: 'Your Email is Not Valid' When Attempting to Cancel Account

Issue:

• The error message "Your email is not valid" appears when trying to cancel your account.

Environment:

• Clio Manage

Additional Information:

• n/a

Cause:

• The email address associated with the account is no longer active

Resolution:

1. Change your login email to a valid email address.
   For these steps: How to Change a Login Email
2. Once the email has been changed, try canceling your account again