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Error: 'Your Email is Not Valid' When Attempting to Cancel Account

Issue:

  • The error message "Your email is not valid" appears when trying to cancel your account.

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

  • The email address associated with the account is no longer active

Resolution:

  1. Change your login email to a valid email address.
    For these steps: How to Change a Login Email
  2. Once the email has been changed, try canceling your account again

 

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