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Why is the Subscription Cost this Month Higher than Last Month?

Objective:

  • Determine why the subscription pricing has changed
  • Why my account costs have increased

Environment:

  • Clio Manage

Additional Information:

  • For details on your current subscription plan, please navigate to your Settings > Account and Payment Info > Payment Info.
  • To see the current number of active users on the account, navigate to Settings > Manage Users.
  • Click here for steps on deactivating a current user.

Answer:

Two Possible Reasons:

Reason 1:

The cost of your Clio subscription is based on the number of active users/user licenses you have at the time of renewal. If you add an additional staff member, then your subscription price will increase accordingly on your next billing date.

Reason 2:

There may be a sales tax added to your subscription payments. Depending on which state you are in, Clio is required to charge a sales tax on subscription payments. Here is more information about sales taxes.

 

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