- Receiving Error message for Xero sync
- Clio Web App
In Xero, payments can only be applied against Invoices that are not already Paid.
This could happen if manual payments were applied to a Xero Bill. In such a case, the Bill would transition to Paid in Xero, but would still be Awaiting Payment in Clio. Xero rejects the Payment with an error because it will not allow a Payment to be applied to a Paid Bill.
- Remove any Payment/Credit Note from the Bill in Xero.
- Apply the Payment in Clio.
- Let the Clio Payment sync over to Xero.