Issue:
- User receives the listed error when attempting to start a sync
Environment:
- Clio Web App
- Outlook Desktop for PC
- Outlook Desktop Sync
Additional Information:
n/a
Cause:
This issue occurs because the Outlook Desktop Sync expects Calendar/Contact data to be in one place, but cannot find it there. This is most frequently seen when a customer updates their Outlook version, or switches to an exchange server.
Resolution:
- Verify that correct Outlook Data File is set as the default (see here)
- Run ScanPST (see here)
- Attempt to reset the Clio Sync (see here)
- Contact Clio Support.