Migration Templates Not Downloading in Correct File Format

Issue:

• Templates downloaded from the Migration Templates page are supposed to be .CSV files, but are downloading as .XLS files
• .csv files downloading as .xls files

Environment:

• Clio Manage

Additional Information:

• n/a

Cause:

• Using the following internet browsers may impact the file format:
  • Microsoft Edge

Resolution:

Try the download in a new web browser. We recommend Chrome or Firefox.