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Migration Templates Not Downloading in Correct File Format

Issue:

  • Templates downloaded from the Migration Templates page are supposed to be .CSV files, but are downloading as .XLS files
  • .csv files downloading as .xls files

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

  • Using the following internet browsers may impact the file format:
      • Microsoft Edge

Resolution:

Try the download in a new web browser. We recommend Chrome or Firefox.

 

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