Issue:
- Error "Select a valid firm user." coming up when trying to save a Matter and assign a Flat Fee
Environment:
- Clio Web App
Additional Information:
What does Billing Rate Visibility do?
Cause:
Your Billing Rate Visibility is set to None
Resolution:
A user with Administrator Permission can resolve this by taking the following steps:
- Go to Settings
- Select Manage Users
- Click on Edit under your name, or the name of the impacted user
- Scroll down to Billing Rate Visibility (alongside "Billing Rate")
- Select All or Limited
- Click Save New Information at the bottom of the page