KCS - When Adding a New User to an Existing Group in Previous Clio, the Custom Client Rate Doesn't get Applied to User's Time Entries

Issue:

  • When you add a new user to an existing Group, the custom Client/Matter rate does not get applied to that user's Time Entries. 

Environment:

  • Previous version of Clio Web App

Additional Information:

As the previous version of Clio will eventually be phased out, our Developer's need to make tough decisions about what issues they prioritize. We take all factors into consideration when assigning resources to fix or add features in a timely manner.

Cause:

Not yet diagnosed.

Resolution:

Please switch to the New Clio Experience. 

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