Repsight automates the collection of public reviews for your practice or firm on Google, Facebook, Yelp, and Avvo. The number and score of your reviews is one of the most important ways to raise your search ranking online and get found by new clients. Repsight for Clio puts your review gathering on autopilot. Every time you close a matter in Clio, your client will automatically receive a review request. High scoring reviews are sent directly to the public review site of your choice with 5 stars already populated, while any low scoring reviews are privately emailed directly to you.
- Quickly build your firm’s online reviews by automatically sending Google, Facebook, Yelp, and Avvo review requests to your clients when you close a matter in Clio.
- High scoring reviewers are sent directly to the public review site of your choice, while low scoring reviews are emailed privately to you.
- Increasing the number and overall score of your online reviews can improve your search ranking and bring in more clients
To sign up for a free 7-day trial go to https://repsight.com/apps/clio and choose “Sign Up.”
Clio users can use the coupon code CLIO2018 (all caps) at checkout to receive 30% off of the first month following the 7-day free trial.
Connecting Repsight to Clio
Connecting your Clio and Repsight accounts is quick and easy. Once connected, you can automatically send Google, Facebook, Yelp, and Avvo review requests via email and text message to your clients every time you close a matter in Clio.
- Create a Repsight account
Register for a Repsight account. After registering, you will be prompted to add your review sites, like Google, Facebook, Yelp, and Avvo.
- Click on 'Settings'
In the upper right-hand corner of the screen, click on your name, and then choose 'Settings'.
- Choose Clio Settings
In the 'Connected Apps' section, click the 'Settings' button next to the Clio icon.
- Connect your practice or firm
The Clio settings screen will display all of the locations you currently have connected to Repsight. If you have multiple locations setup in Repsight, each of these can be individually connected to different Clio accounts, but a Clio account can only be connected to ONE Repsight location.
To connect your practice or firm, click the 'Connect' button next to your practice or firm name.
- Log in to Clio
You will be redirected to the Clio website, where you will be prompted to login. If you were already logged in, you instead may be sent to the next step.
- Allow Repsight to connect to Clio
After logging in to Clio, you will be presented with Clio's standard screen for allowing access for Repsight. Choose 'Allow access'. Repsight does not in any way share or access your data for ANY reason except sending a review request on your behalf via Clio. You can see our statement on privacy here.
- Configure your Clio and Repsight options.
Now that you have connected Repsight and Clio, you are ready to begin sending review requests. The last screen configures how this will work. Every time a matter is closed in Clio, your client will receive a review request from Repsight. The configuration screen has the following choices:
- Active / Disabled: This turns the link between Clio and Repsight on and off. If this is set to disabled, NO review requests will be sent.
- Review Site: This is the review site that high scoring reviewers will be sent to.
- Emails / Text Messages: Select one or both of these options to determine how Repsight will contact your clients.
- Disconnect: To delete the Clio connection to Repsight entirely, click this button.
Congratulations! You have now connected your Clio account and can start automatically sending review requests.
Using Repsight with Clio
The Repsight process begins when you close a matter in Clio. Once closed, Clio will automatically send the matter's client contact information to Repsight.
Repsight then sends (without you having to do anything) a review request to those contact details. Your client receives an email / text message thanking them for their business, and asking them to rate you. You can choose between emails, text messages, or both in your Repsight settings. The email will be customized with your practice or firm name, and can be previewed on your Repsight dashboard.
Every matter will only generate a review request once. If you re-open a matter and close it again, no review request will be sent. If your client does not respond to the first review request within three days, a final follow-up request will be automatically sent.
Pro tip: You can customize the wording of this email in your Repsight settings.
The Review Process
When your clients click on the review request, they are presented with a choice of 1 to 5 stars.
All clients choosing 4 and 5 stars on this screen will be automatically sent to the public review site of your choice (Google, Facebook, Yelp, or Avvo.) Those public review sites will have 5 stars already populated, ready for your client to submit a review.
Clients that choose 1 to 3 stars are presented with a private feedback form, allowing them to send you their comments. You receive the results of this form privately, nothing is posted publicly.
Over time you will generate more high scoring reviews and improve your search ranking and reputation online.
You will receive email notifications any time your review scores change on your public review sites.
Contacting Repsight Support