Objective:

• Vonage creating time entries for phone logs based on default billing rate 
• Vonage creating time entries for phone logs for the wrong rate 

Environment:

• Clio Web App
• Vonage G-unify application

Additional Information:

If you would like this feature, you will want to contact Vonage to submit a feature request as Vonage is a third party application and as such Clio is unable to change its capabilities.

Answer:

Vonage is able to create time entries with the default rate of different users, but not for the custom rates of Matters or Contacts. If you have a custom rate on a given Matter or Contact, you will need to edit the time entries rates after the time entries have been added.