San Diego’s got 2020 vision. Get your pass to the Clio Cloud Conference, October 15-16, 2020, at Year End prices!

Why Can't I Find the Remove Unused Licenses at Renewal Option?

Objective:

  • To determine why there is no option to remove unused licenses in Settings. 

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

  • Users have not yet been disabled - check box only appears when there is an available, unused license
  • User is looking at Payment Info > Renewal Options but has not clicked on 'Change Renewal Options'

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality