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Why Can't I Find the Remove Unused Licenses at Renewal Option?

Objective:

  • To determine why there is no option to remove unused licenses in Settings. 

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

  • Users have not yet been disabled - check box only appears when there is an available, unused license
  • User is looking at Payment Info > Renewal Options but has not clicked on 'Change Renewal Options'

 

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