Objective:
- Use Two Factor Authentication Backup Codes to access Clio Account
- Changed phones and Two Factor Authenticator no longer works, need to access Clio account
- Use backup verification code to log in to Clio
Environment:
- Clio Manage
Additional Information:
- Ensure that you are using the full 8 digit backup code
- Check that you are using a backup code that has not been used before
Procedure:
- Log in to Clio using your User name and Password
- On the "2-step Verification" screen select Use Backup Verification Code
- Enter the Backup Code
- Select Verify