Objective:

• Use Two Factor Authentication Backup Codes to access Clio Account
• Changed phones and Two Factor Authenticator no longer works, need to access Clio account
• Use backup verification code to log in to Clio

Environment:

• Clio Manage

Additional Information:

• Ensure that you are using the full 8 digit backup code
• Check that you are using a backup code that has not been used before

Procedure:

1. Log in to Clio using your User name and Password
2. On the "2-step Verification" screen select Use Backup Verification Code
3. Enter the Backup Code
4. Select Verify