KCS - How to use Two-Factor Backup Codes to Access Clio

Objective:

  • Use Two Factor Authentication Backup Codes to access Clio Account
  • Changed phones and Two Factor Authenticator no longer works, need to access Clio account
  • Use backup verification code to log in to Clio

Environment:

  • Clio Web App

Additional Information:

  • Ensure that you are using the full 8 digit backup code
  • Check that you are using a backup code that has not been used before

Procedure:

  1. Log in to Clio using your User name and Password
  2. On the "2-step Verification" screen select Use Backup Verification Code
  3. Enter the Backup Code
  4. Select Verify

 

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