KCS - Why Can't I Login to Clio Connect?

Objective:

  • Tried resetting password, still can't login to Clio Connect
  • Successfully reset the password but will not accept the new password when I sign in
  • Can't login to client portal
  • I am unable to view my Attorney's Resources.

Environment:

  • Clio Web App

Additional Information:

N/A

Answer:

There are a couple factors, it's possible you accidentally signed up for a full Trial of Clio in which case Clio Support can help!

It's possible your client access portal may have been disabled by your Attorney. (If this is the case your Attorney would have to be re-enable it)

For assistance in either of these matters please contact Clio Support at 1-888-858-2546 ex. 2. 

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