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Why Can't I Login to Clio for Co-Counsel / Clio Connect?

Objective:

  • Tried resetting password, still can't login to Clio for Co-Counsel / Clio Connect?
  • Successfully reset the password but will not accept the new password when I sign in
  • Clio for Co-Counsel / Clio Connect account not enabled 
  • I am unable to view my Attorney's Resources.

Environment:

  • Clio Manage
  • Clio for Co-Counsel
  • Clio Connect

Additional Information:

N/A

Answer:

There are a few possible causes for this:

  • You have entered an incorrect password.

  • It's possible you accidentally signed up for a 7-day of Clio. You may delete your account by following the steps in How to Cancel my Clio Account.

  • You may already have multiple Clio accounts or Clio for Co-Counsel / Clio Connect accounts associated with your email address (especially relevant if you are working with multiple firms). If you have login access, please follow the steps in How do I Switch Between Clio for Co-Counsel / Clio Connect Accounts with Different Firms?

  • It's possible your Clio for Co-Counsel / Clio Connect access portal may have been disabled by sharing Attorney. (If this is the case the Attorney would have to be re-enable it)

  • It is also possible that your firm has stopped using our service, in which case your Clio for Co-Counsel / Clio Connect Account will also be closed.

For assistance in any of these matters, please contact Clio Support.  

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