My Google Authenticator Codes Aren’t Working

Issue:

• Unable to log in using Two-Factor Authentication
• Login not completing when 2FA enabled
• Two Factor Authentications codes are not working

Environment:

• Clio Manage
• Google Authenticator

Additional Information:

• Clio's Google Auth implementation allows a 'wiggle room' of 5 seconds (e.g. if your phone thinks it's 10:39:59, it will generate the code for 10:39. However, if the real time is 10:40:01, we'll still allow it. But we won't allow it if the real time is 10:40:05)

Cause:

• There are a few possible causes for this issue:

Resolution:

1. Verify that your device's Date and Time are set to Automatic (see here)
2. Attempt to apply a Time correction (see here) 
3. Verify that you are not using a VPN that is based out of a different timezone
4. Consult this Google Authenticator support article
5. Contact Clio Support for further troubleshooting