Issue:
- Unable to log in using Two-Factor Authentication
- Login not completing when 2FA enabled
- Two Factor Authentications codes are not working
Environment:
- Clio Manage
- Google Authenticator
Additional Information:
- Clio's Google Auth implementation allows a 'wiggle room' of 5 seconds (e.g. if your phone thinks it's 10:39:59, it will generate the code for 10:39. However, if the real time is 10:40:01, we'll still allow it. But we won't allow it if the real time is 10:40:05)
Cause:
- There are a few possible causes for this issue:
Resolution:
- Verify that your device's Date and Time are set to Automatic (see here)
- Attempt to apply a Time correction (see here)
- Verify that you are not using a VPN that is based out of a different timezone
- Consult this Google Authenticator support article
- Contact Clio Support for further troubleshooting