KCS - Outlook Desktop Sync Error Code 403 caused by connecting to an EU Clio Account

Issue:

  • Error code in Outlook Desktop Sync, encountered when attempting to log in

Environment:

  • Clio Web App
  • Outlook Desktop Application

Additional Information:

Full Error:

"Unable to connect with Server.

 Status code: 403

 Internet Error: 0

 Couldn't log you in as 'example@email.com'.  Please check your username and password."

Cause:

The Outlook Desktop sync has been provided an invalid username and password, or something is causing the username/password to not be accepted

Resolution:

If connecting to  an EU account, additional setup steps are required.

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