Issue:
- Error code in Outlook Desktop Sync, encountered when attempting to run the sync
Environment:
- Clio Manage
- Outlook Desktop Application
Additional Information:
Full Error:
"The system has detected that your Clio calendar has an active Office 365 sync. Outlook Desktop sync is disabled to prevent duplicate events from being created"
Cause:
A User on the Clio Account is using the Office 365 Calendar Sync.
Resolution:
Contact Clio's Support team for help with addressing this error