Objective:

• Can't find bank account in QBO product and services dropdown/picklists 

Environment:

• Quickbooks Online

Additional Information:

For setting up Trust and Trust Liability accounts see here.

Clio will only display bank accounts with one of the following Account Types in Quickbooks Online:

-Revenue Accounts
-Asset Accounts
-Liability Accounts
-Other Current Liability Accounts
-Expense Accounts

Once an Account Type is correctly configured a corresponding Service must be linked to the account Type. 

Procedure:

1. In Quickbooks Online click on the Settings gear on the top-right
2. Click Chart of Accounts
3. Find the Bank Account you wish to configure
4. Click the down arrow to the right of it
5. Select Edit
6. Under Account Type, set the correct Account Type
7. Under Detail Type, set the correct Detail Type
8. Click on the Settings gear on the top-right
9. Click Products and Services
10. Either Create a new Service or Edit an existing one
11. Under Income Account, select the correct Account from the steps above
12. Click Save and Close 

The Service should now be available for selection in Clio.