Issue:
- Troubleshooting Document download
- Downloading a Document from Clio Documents
- Download Documents in bulk
- Unable to Upload a Document
- Is there a Size Limit on Documents
- User keeps attempting to download the document without success
Environment:
- Clio Manage
Additional Information:
- For More Information on Downloading Documents in Bulk, click here
- To Learn How to Duplicate Documents, click here
- To Learn About the Document Download Limits, click here
- Please make sure that you are running the latest version of your web browser to ensure downloads will complete.
Cause:
- The Document itself
- Size of Document
- The Document is not properly formatted
Resolution:
or
- Open the Download Folder on your computer and view recently downloaded
- Check to see if your browser has pop-up blocker is preventing the download
- Try downloading the Document from an alternate browser
- Check if the file you are trying to Download is within the file size download limit. Try downloading a single Document or an alternate Document as a test.
or
- The Document is missing the document format (i.e. ".pdf", ".doc")