Unable to Download a Document

Issue:

• Troubleshooting Document download 
• Downloading a Document from Clio Documents
• Download Documents in bulk
• Unable to Upload a Document
• Is there a Size Limit on Documents
• User keeps attempting to download the document without success 

Environment:

• Clio Manage

Additional Information:

• For More Information on Downloading Documents in Bulk, click here
• To Learn How to Duplicate Documents, click here
• To Learn About the Document Download Limits, click here
• Please make sure that you are running the latest version of your web browser to ensure downloads will complete.

Cause:

• The Document itself 
• Size of Document 
• The Document is not properly formatted

Resolution:

1. Clear your browser's cache. For instructions on how to do so, click here

or

1. Open the Download Folder on your computer and view recently downloaded
2. Check to see if your browser has pop-up blocker is preventing the download
3. Try downloading the Document from an alternate browser
4. Check if the file you are trying to Download is within the file size download limit. Try downloading a single Document or an alternate Document as a test.

or

1. The Document is missing the document format (i.e. ".pdf", ".doc")