The 2020 Legal Trends Report is now available. Get the latest insights here.

Unable to Download a Document

Issue:

  • Troubleshooting Document download 
  • Downloading a Document from Clio Documents
  • Download Documents in bulk
  • Unable to Upload a Document
  • Is there a Size Limit on Documents
  • User keeps attempting to download the document without success 

Environment:

  • Clio Manage

Additional Information:

  • For More Information on Downloading Documents in Bulk, click here
  • To Learn How to Duplicate Documents, click here
  • To Learn About the Document Download Limits, click here

Cause:

  • The Document itself 
  • Size of Document 

Resolution:

  1. Clear your browser's cache. For instructions on how to do so, click here.

or

  1. Open the Download Folder on your computer and view recently downloaded
  2. Check to see if your browser has pop-up blocker is preventing the download
  3. Try downloading the Document from an alternate browser
  4. Check if the file you are trying to Download is within the file size download limit. Try downloading a single Document or an alternate Document as a test.
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality