Unable to Download a Document

Issue:

• Troubleshooting Document download 
• Downloading a Document from Clio Documents
• Download Documents in bulk
• Unable to upload a Document
• Is there a Size limit on Documents

Environment:

• Clio Manage

Additional Information:

• The user keeps attempting to Download the document without success 
• For further information on downloading documents in bulk, please see (here) 

Cause:

• The Document 
• Size of document

 

Resolution:

1. Clear your browser's cache. For instructions, click here.

or

1. Open your download folder on your computer and view recently downloaded
2. Check to see if your browsers pop-up blocker is preventing the download
3. Try downloading the Document from an alternate browser
4. Is the Document or file you are trying to Download too large? Try downloading a single Document or an alternate Document as a test.