Issue:
- Troubleshooting Document download
- Downloading a Document from Clio Documents
- Download Documents in bulk
- Unable to upload a Document
- Is there a Size limit on Documents
Environment:
- Clio Web App
Additional Information:
- The user keeps attempting to Download the document without success
- For further information on downloading documents in bulk, please see: Is There a Limit to the size of Documents I Can Download?
Cause:
- The Document
- Size of document
Resolution:
Troubleshooting steps for Document downloads:
- Clear your browser cache. For instructions, click here.
or
- Open your download folder on your computer and view recently downloaded
- Check to see if our browsers pop-up blocker is preventing the download
- Try downloading the Document from an alternate browser
- Is the Document or file you are trying to Download too large? Try downloading a single Document or an alternate Document as a test.