Unable to Download a Document

Issue:

• Troubleshooting Document download 
• Downloading a Document from Clio Documents
• Download Documents in bulk
• Unable to upload a Document
• Is there a Size limit on Documents

Environment:

• Clio Web App

Additional Information:

• The user keeps attempting to Download the document without success 
• For further information on downloading documents in bulk, please see: Is There a Limit to the size of Documents I Can Download? 

Cause:

• The Document 
• Size of document

Resolution:

Troubleshooting steps for Document downloads: 

1. Clear your browser cache. For instructions, click here. 

or

1. Open your download folder on your computer and view recently downloaded 
2. Check to see if  our browsers pop-up blocker is preventing the download 
3. Try downloading the Document from an alternate browser
4. Is the Document or file you are trying to Download too large? Try downloading a single Document or an alternate Document as a test.