Learn from the best and brightest in legal, technology, and beyond! Join us at the 2019 Clio Cloud Conference — San Diego | October 21-22, 2019.

Unable to Download a Document


  • Troubleshooting Document download 
  • Downloading a Document from Clio Documents
  • Download Documents in bulk
  • Unable to upload a Document
  • Is there a Size limit on Documents


  • Clio Web App

Additional Information:


  • The Document 
  • Size of document


Troubleshooting steps for Document downloads: 

  1. Clear your browser cache. For instructions, click here. 


  1. Open your download folder on your computer and view recently downloaded 
  2. Check to see if  our browsers pop-up blocker is preventing the download 
  3. Try downloading the Document from an alternate browser
  4. Is the Document or file you are trying to Download too large? Try downloading a single Document or an alternate Document as a test. 


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality