Unable to Download a Document

Issue:

  • Troubleshooting Document download 
  • Downloading a Document from Clio Documents
  • Download Documents in bulk
  • Unable to upload a Document
  • Is there a Size limit on Documents

Environment:

  • Clio Manage

Additional Information:

  • The user keeps attempting to Download the document without success 
  • For further information on downloading documents in bulk, please see (here

Cause:

  • The Document 
  • Size of document

 

Resolution:

  1. Clear your browser's cache. For instructions, click here.

or

  1. Open your download folder on your computer and view recently downloaded
  2. Check to see if your browsers pop-up blocker is preventing the download
  3. Try downloading the Document from an alternate browser
  4. Is the Document or file you are trying to Download too large? Try downloading a single Document or an alternate Document as a test.
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality