My Email is Only Showing at the Matter Level when Filing Communication from the Chrome Extension

Issue:

• When I file a communication from an Gmail, the Communication only shows at the Matter Level 
• When I file a Communication from Gmail, it does not show up at the Client level 

Environment:

• Clio Web App
• Gmail

Additional Information:

n/a

Cause:

The email address of the Client in the Contact in Clio needs to be the same as the email in Gmail 

Resolution:

1. Ensure both emails are the same
2. Can be case sensitve - ensure both emails are both lowercase