Issue:
- When I file a communication from an Gmail, the Communication only shows at the Matter Level
- When I file a Communication from Gmail, it does not show up at the Client level
Environment:
- Clio Web App
- Gmail
Additional Information:
n/a
Cause:
The email address of the Client in the Contact in Clio needs to be the same as the email in Gmail
Resolution:
- Ensure both emails are the same
- Can be case sensitve - ensure both emails are both lowercase