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My Email is Only Showing at the Matter Level when Filing Communication from the Chrome Extension


  • When I file a communication from an Gmail, the Communication only shows at the Matter Level 
  • When I file a Communication from Gmail, it does not show up at the Client level 


  • Clio Web App
  • Gmail

Additional Information:



The email address of the Client in the Contact in Clio needs to be the same as the email in Gmail 


  1. Ensure both emails are the same
  2. Can be case sensitve - ensure both emails are both lowercase


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