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Why Is Some of My Data Not Included on Contact Exports?


  • Missing addresses, phone numbers, or email addresses when exporting my persons and companies


  • Clio Web App
  • Excel

Additional Information:

When exporting Contacts, Clio follows the formatting standards of Outlook Contact CSVs, which only permits a single address, phone number, or email address of a given type. Clio uses the Outlook Contact CSV format as its export format since it is a standard convention used for importing and exporting between many different softwares. 

Clio uses the same file format when exporting using Data Escrow.


If there are multiple addresses, phone numbers, or email addresses of the same type (e.g. Work phone number, or Billing address), Clio will only export the first record of a given type. 

If you would like to include additional information in an export, switch the type of the information to be unique.  

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