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Issue:
- I am trying to activate my Clio account and I have entered a password that has been accepted as strong, but when I try to complete the sign up process I get an error message saying the password is not strong enough.
- Trying to reset password, and even though I entered a strong password I receive an error message:"Sorry, the password was not saved due to the following errors: Password does not meet strong password requirements."
- Strong password not being accepted when signing up for Clio or resetting password
Environment:
- Clio Web App
Additional Information:
n/a
Cause:
Certain special characters can cause problems when used in a Clio password.
The following characters should be excluded from passwords:# € £
Resolution:
- Create a password without the characters listed above