Error Message: Password Does not Meet Strong Password Requirements

Issue:

• I am trying to activate my Clio account and I have entered a password that has been accepted as strong, but when I try to complete the sign up process I get an error message saying the password is not strong enough.
• Trying to reset password, and even though I entered a strong password I receive an error message:"Sorry, the password was not saved due to the following errors: Password does not meet strong password requirements."
• Strong password not being accepted when signing up for Clio or resetting password

Environment:

• Clio Web App

Additional Information:

n/a

Cause:

Certain special characters can cause problems when used in a Clio password.

The following characters should be excluded from passwords:# € £ 

Resolution:

1. Create a password without the characters listed above