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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
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Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

Why Can I No Longer Access a Resource My Attorney Previously Shared With Me?

July 26, 2021 20:38

Objective:

Can't find the Document my Attorney previously Share via Clio Connect
Matter no longer available in Clio Connect
My bill no longer shows on Clio Connect

Environment:

Clio Manage
Clio Connect

Additional Information:

If you are having trouble logging in altogether, please review a couple of the common issues we encounter here: Why Can't I Login to Clio Connect?

Answer:

It is only possible to see resources in Clio Connect that an Attorney or Firm has shared with you. If the resource is no longer available in Clio Connect, this would suggest that the Attorney or Firm may have stopped sharing this resource via Clio Connect.

Please contact the Attorney or Firm directly for more information regarding this resource. Additionally, if the Firm or Attorney is unaware of any changes made please have them contact Clio Support directly via Chat or phone at 1-888-858-2546 ex. 2.