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What is the Difference Between the "My threads" and "Matter threads" Subtabs in Communications?

Objective:

  • Understand what Secure Messages are included in Matter's messages
  • My messages versus Matter's messages
  • Where can I find Secure Messages from my Clients?

Environment:

  • Clio Manage

Additional Information:

n/a

Answer:

My threads: Includes messages on which you are the sender or recipient.
Matter threads: Includes messages that are linked with Matters to which you have access (you may not be attached as a recipient to the actual Secure Message). 

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