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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
If you are looking for support articles on our enhanced client portal, Clio for Clients, access them here.
Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

Clio Connect Email Notification Does Not Display the View Document Link

Issue:

  • View Document link is missing when I view my Clio Connect Email Notifications

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

Certain Email Programs (including Earthlink) have trouble displaying interactive buttons. 

Resolution:

  1. Highlight all text in the Email to reveal any hidden text
  2. Locate the words View Document
  3. Click that text

 

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