Issue:
- A specific web merge is not working when I upload the Document Template
Environment:
- Clio Manage
Additional Information:
- The following steps must be completed in Word. Once completed, save the Document and re-upload into Clio.
Cause:
- Formatting issues can cause the merge to not be recognized by Nintex DocGen® (formerly Drawloop)
Resolution:
- Highlight text within the Document
- Select the paintbrush icon
- Highlight the web merge within the Document
or
- Highlight the web merge text
- Select the Normal style pane at the top of the page