Error: Sorry, That is an Invalid Password Reset Code. Please Check Your Code and Try Again (Perhaps Your Email Client Inserted a Line Break?)

Issue:

• Unable to reset password 

Environment:

• Clio Manage

Additional Information:

• n/a

Cause:

• (A) The email provider is including extra characters in the password reset link when receiving the password reset email from the Clio Team.
  
  OR
• (B) You have request a password reset email multiple times and you are not clicking on the most recent link

Resolution:

(A)

1. Highlight the link. Ensure no nonalphanumeric characters are included at the end of the link. View example image below. 
2. Right-click and select copy 
3. Paste the link into Word without formatting 
4. Copy the unformatted link
5. Paste into a URL bar of the browser 
6. Select Enter  
7. Enter in the new password 

or

(B)

1. Click on the most recent link