- Unable to reset password
- Clio Web App
- (A) The email provider is including extra characters in the password reset link when receiving the password reset email from the Clio Team.
- (B) You have request a password reset email multiple times and you are not clicking on the most recent link
- Highlight the link. Ensure no nonalphanumeric characters are included at the end of the link. View example image below.
- Right-click and select copy
- Paste the link into Word without formatting
- Copy the unformatted link
- Paste into a URL bar of the browser
- Select Enter
- Enter in the new password
Click on the most recent link