Collect eCheck and card payments directly through Clio. Find out how.

When I Try to Add an Annual License It is Disallowed

March 11, 2019 22:17

Objective:

When adding a license to an annual plan, I get the error message "could not increase number of licenses"

Environment:

Clio Web App

Additional Information:

n/a

Answer:

Clio will not allow users to add licenses if the payment card info is incorrect/out of date. Please check the card info and try again.