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Issue: Duplicate Matter Folders Being Created and Getting Error Message "Weird. That Page or File Isn't There Anymore" in Some Accounts

Issue:

  • Duplicate Matter folders being created and getting error message "Weird. That page or file isn't there anymore" in some accounts

Environment:

  • Clio Manage

Additional Information:

  • When navigating to the Documents subtab of a Matter, the subtab shows an error message "Weird. That page or file isn't there anymore" despite there being previously uploaded Documents.

Cause:

  • The Document folders are being duplicated and the Matter is connected to the wrong folder, causing the error message to appear.

Fix:

  1. Navigate to the Matter
  2. Click Edit Matter
  3. Switch the Matter Permissions from one "Group" to another, then switch it back

 

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