Issue:

• Duplicate Matter folders being created and getting error message "Weird. That page or file isn't there anymore" in some accounts

Environment:

• Clio Manage

Additional Information:

• When navigating to the Documents subtab of a Matter, the subtab shows an error message "Weird. That page or file isn't there anymore" despite there being previously uploaded Documents.

Cause:

• The Document folders are being duplicated and the Matter is connected to the wrong folder, causing the error message to appear.

Fix:

1. Navigate to the Matter
2. Click Edit Matter
3. Switch the Matter Permissions from one "Group" to another, then switch it back