Learn from the best and brightest in legal, technology, and beyond! Join us at the 2019 Clio Cloud Conference — San Diego | October 21-22, 2019.

Why didn't I Receive the Password Reset Email?


  • Requested a password reset link and have not yet received the email


  • Clio Web App

Additional Information:

Use these steps if you still don't have the password reset email after checking your spam/junk folder.


The email address that you're attempting to reset the password on does not match the email linked with your Clio account


  • Ensure you are using the exact email address that was used in the creation of the account. Note: This includes dots (e.g. john.doe@clio.com), special characters, and capitalization
  • Consider whether you may have signed up using a different email address (e.g., your personal email address)
  • If you are still unsure of the email that was used, another account user can check what email address was used by going to Manage Users (Managing User Email Addresses)
  • Check your spam or junk inbox
  • If you're using Outlook, login to your Office 365 online version of Outlook.  It could be that your Outlook Desktop version is not syncing with Office 365.


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality