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How do I Whitelist Clio Emails in Outlook?

Objective:

  • Unable to receive Clio emails or emails sent by Clio

Environment:

  • Outlook

Additional Information:

For information how to whitelist Clio emails on other email providers, please see: here 

When entering domains to whitelist, enter: @clio.com, @goclio.com, @clio.eu, @goclio.eu

This article is relevant for Outlook emails, Windows Live mail, Hotmail, and MSN mail

Procedure:

Add Clio domains to safe senders:

  1. Sign into your Outlook email
  2. Click gear icon on the top right hand corner 
  3. Click Options
  4. Click Junk email on the left hand bar (if not already expanded)
  5. Click Safe senders
  6. Add the domains found in additional information in Enter a sender or domain here ("@" is not needed, just enter "clio.com", etc.)
  7. Click +

Add the email addresses to your Contacts:

If you have emails that you have noticed go into Spam, you can also add that email to your Contact list. Outlook will try to deliver all emails from Contacts. Please note you will need to enter an entire email, not just the domain (e.g. notifications@clio.com)

There's a possibility that a User has manually created a filter for these kinds of emails on top of the emails being identified as spam. To locate emails like this, please search whitelist the appropriate email, then search the inbox for that email to pull up those messages.

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