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Can I Use The Same Email For Two Clio Accounts?

Question:

  • Login with the same email for different Clio Accounts
  • Can two users share the same email address? 
  • Can my new legal assistant use the same shared email as my new legal assistant? 
  • This person uses the same email and has left the firm but I don't want to lose historical information about what they have done in Clio

Environment:

  • Clio Manage
  • Clio Grow

Additional Information:

  • Changes to User Accounts require Administrator permissions. 

 

Answer:

Multiple active users cannot use the same email address.

However, a new user can be created using an email address that already exists in Clio if the existing account is deactivated. Please see our "How Do I Deactivate a User?" article. This is commonly seen when firms use a shared email address for law students or contract administrative staff. 

You may have to contact Clio Support to release the email from the account once the user is deactivated.  

 

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