Question:

• Login with the same email for different Clio Accounts
• Can two users share the same email address? 
• Can my new legal assistant use the same shared email as my new legal assistant? 
• This person uses the same email and has left the firm but I don't want to lose historical information about what they have done in Clio

Environment:

• Clio Manage
• Clio Grow

Additional Information:

• Changes to User Accounts require Administrator permissions. 

Answer:

Multiple active users cannot use the same email address.

However, a new user can be created using an email address that already exists in Clio if the existing account is deactivated. Please see our "How Do I Deactivate a User?" article. This is commonly seen when firms use a shared email address for law students or contract administrative staff. 

You may have to contact Clio Support to release the email from the account once the user is deactivated.