Introducing The Law Community, the online community just for Clio customers. Sign up now.

Can I Use The Same Email For Two Clio Accounts?


  • Login with the same email for different Clio Accounts
  • Can two users share the same email address? 
  • Can my new legal assistant use the same shared email as my new legal assistant? 
  • This person uses the same email and has left the firm but I don't want to lose historical information about what they have done in Clio


  • Clio Manage
  • Clio Grow

Additional Information:

  • Changes to User Accounts require Administrator permissions. 



Multiple active users cannot use the same email address.

However, a new user can be created using an email address that already exists in Clio if the existing account is deactivated. Please see our "How Do I Deactivate a User?" article. This is commonly seen when firms use a shared email address for law students or contract administrative staff. 

You may have to contact Clio Support to release the email from the account once the user is deactivated.  


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality