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Why is my Matter Documents Folder Empty when I can See Files Under the Same Client from the Documents Section of Clio?

March 11, 2019 22:13

Objective:

n/a

Environment:

Clio Web App

Additional Information:

n/a

Answer:

It is possible that another folder exists in the Client folder that is not the Matter folder—the Matter Documents section only links to the 'actual' Matter folder. Please move your files from the other folder to the main Matter folder, then the will appear in the Matter documents section.