Issue:
- I can see the Clio folder when logged into my OneDrive account, but I can't find it when attempting to save a document to it from Microsoft Word.
- Shared Clio folder doesn't appear when attempting to save from Microsoft Office
Environment:
- Clio Manage
- Microsoft OneDrive
Additional Information:
- This will only affect OneDrive Users that do not own the 'Clio' folder. If the 'Clio' folder has been shared with the User, they will not be able to save a file from Microsoft Word directly into the shared folder.
Cause:
- Microsoft Office will not allow a User to save a file directly into a folder that has not been synced to the Users hard drive using the OneDrive Desktop sync.
Resolution:
Sync the shared 'Clio' folder to the local drive before attempting to save the file directly into the folder from Microsoft Office