KCS - Why Do Emails Forwarded to Clio Show the Wrong Recipients?

Objective:

  • Why are emails forwarded to email showing the wrong person sending or receiving the email?

Environment:

  • Clio Web App

Additional Information:

You can search the email address in your Clio account by using the Global Search bar. 

Answer:

Clio searches the email address in your Clio Account. The Contact saved in your Clio account with that email address will show in the "To" and "From" fields.

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