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Folder for New Matter Not Created in Document Integration


  • I just created a Matter in Clio but I don't see the folder in Dropbox, Box, NetDocuments, Google Drive, or OneDrive
  • Matter Document folders aren't being created automatically anymore


  • Clio Web App

Additional Information:

If you are experiencing this issue on a regular basis, try disconnecting, then relinking: How To Disconnect and Reconnect a Document Source


A discrepancy in the integration may have caused the folder to not be created, or to be delayed in creation. 


  1. Access the specific Matter in Clio
  2. Select the Documents tab
  3. Select the tab for the integration (Dropbox, Box, NetDocuments, Google Drive, or OneDrive)
  4. Click Create folder
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