Issue:
- I just created a Matter in Clio but I don't see the folder in Dropbox, Box, NetDocuments, Google Drive, or OneDrive
- Matter Document folders aren't being created automatically anymore
Environment:
- Clio Manage
Additional Information:
If you are experiencing this issue on a regular basis, try disconnecting, then relinking: How To Disconnect and Reconnect a Document Source
Cause:
A discrepancy in the integration may have caused the folder to not be created, or to be delayed in creation.
Resolution:
- Access the specific Matter in Clio
- Select the Documents tab
- Select the tab for the integration (Dropbox, Box, NetDocuments, Google Drive, or OneDrive)
- Click Create folder