Folder for New Matter Not Created in Document Integration

Issue:

• I just created a Matter in Clio but I don't see the folder in Dropbox, Box, NetDocuments, Google Drive, or OneDrive
• Matter Document folders aren't being created automatically anymore

Environment:

• Clio Manage

Additional Information:

If you are experiencing this issue on a regular basis, try disconnecting, then relinking: How To Disconnect and Reconnect a Document Source

Cause:

A discrepancy in the integration may have caused the folder to not be created, or to be delayed in creation. 

Resolution:

1. Access the specific Matter in Clio
2. Select the Documents tab
3. Select the tab for the integration (Dropbox, Box, NetDocuments, Google Drive, or OneDrive)
4. Click Create folder