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Unable to Save a Contact

Objective:

  • Update Person button does not work
  • Save New Person button is not working
  • Not Saving When Inputting LEDES ID
  • Error: "Unable to Edit Contact"

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

You will be unable to save the Contact if there are missing required fields or a field has invalid inputs. Check the following before saving:

  • All the required fields (indicated by the green 'required' labels) are filled in.
  • There are no boxes highlighted in red indicating a field has been filled in incorrectly.
  • Make sure the LEDES ID is only 20 characters long
  • Ensure all "Types" next to emails and phone numbers are populated
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