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Email Change Attempt: "The page you were looking for doesn't exist"

Issue:

  • Unable to complete a change to your login email
  • Changing email error
  • Cannot confirm email change for log-in

Environment:

  • Clio Web App

Additional Information:

The following message is displayed: 

Screen_Shot_2019-04-18_at_7.38.45_AM.png

Cause:

There are multiple Please confirm your login email change emails and the most recent link is not being clicked.

OR

The link provided has already been used to update log in information.

Resolution:

Click on the link in the most recent Please confirm your login email change email.

OR

Log into Clio using the updated email address. 

 

 

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