Unable to See Time Entries Entered by Another User That Are Not Associated with a Matter

Issue:

• Another user at the firm created a Time Entry that is not linked to a Matter but I can't see it in Activities.

Environment:

• Clio Manage

Additional Information:

n/a

Cause:

User does not have Billing Permission

Resolution:

1. Have an administrator click on the gear icon within their account to get to the Settings menu
2. From the first column of options, click Manage Users
3. Click to Edit the profile of the user in question
4. Scroll down to Permissions and click the box next to Billing
5. Click Save New Information