The Chat Help Bubble is Not Visible Within My Clio Account

Issue:

• Can't see Chat button
• I have not Chat button in my Clio account
• Where did my Chat button go?
• My Chat button disappeared 
• Missing Chat button

Environment:

• Clio Manage

Additional Information:

• n/a

Cause:

1. Chat Button has not been enabled in your account
2. A Chrome Extension is interfering with the Chat Button
3. You need to clear your browser cache

Resolution:

Chat button not enabled:

     1. Call Clio Support at 1-888-858-2546 Ext. 2

Chrome Extension or Pop-up blocker blocking the button

1. Disable your Chrome extensions and/or your antivirus software
2. If the Chat button reappears, adjust the pop-up settings in the extension to allow the Chat button

Cache Clear

      1. Follow the direction here to clear your browser's cache