Issue:
- Can't see Chat button
- I have not Chat button in my Clio account
- Where did my Chat button go?
- My Chat button disappeared
- Missing Chat button
Environment:
- Clio Manage
Additional Information:
- n/a
Cause:
- Chat Button has not been enabled in your account
- A Chrome Extension is interfering with the Chat Button
- You need to clear your browser cache
Resolution:
Chat button not enabled:
1. Call Clio Support at 1-888-858-2546 Ext. 2
Chrome Extension or Pop-up blocker blocking the button
- Disable your Chrome extensions and/or your antivirus software
- If the Chat button reappears, adjust the pop-up settings in the extension to allow the Chat button
Cache Clear
1. Follow the direction here to clear your browser's cache