A Contact's Phone Number was not Synced to Outlook

Issue:

• Contact's Phone Number was not Synced to Office365
• Contact phone number does not sync in to Outlook

Environment:

• Clio Manage
• Office 365
• Outlook

Additional Information:

n/a

Cause:

The Office 365 Contact sync will only accept the following phone number fields: 

• 2 home phone numbers, 2 work phone numbers, and 1 mobile phone number

Resolution:

1. Open the affected Contact's page
2. Select Edit
3. Change the phone number type to Home, Work or Mobile