This article may be out of date!
Visit the New Knowledge Center

A Contact's Phone Number was not Synced to Outlook


  • Contact's Phone Number was not Synced to Office365
  • Contact phone number does not sync in to Outlook


  • Clio Manage
  • Office 365
  • Outlook

Additional Information:



The Office 365 Contact sync will only accept the following phone number fields: 

  • 2 home phone numbers, 2 work phone numbers, and 1 mobile phone number


  1. Open the affected Contact's page
  2. Select Edit
  3. Change the phone number type to Home, Work or Mobile


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality