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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
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Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

Issue: Export Button within Communications sub-tab of a Matter Shared via Clio Connect Not Working

December 24, 2020 05:48

Issue:

Communications sub-tab in Clio Connect Matters has export button but does not have Output Format options

Environment:

Clio Manage

Additional Information:

When a Matter is shared with a Co-counsel, they can see the communications for that Matter. Going to the communications sub-tab, there is an Export button on the top right hand corner. After clicking the Export button, the co-counsel gets a choice of Output Format, of which there is none. If they try to export, they get an error "Sorry, the export couldn't be created due to the following errors: Missing required parameter output format".

Cause:

Not yet diagnosed

Workaround:

Ask Attorney to export the communications for the co-counsel
OR
Print screenshot communications tab